Frequently Asked Questions

Explore our FAQ to find answers about Nesva Cloud services, from getting started and billing to security and technical details.

Getting started & services

• How do I get started with Nesva cloud services?

  You can get started by visiting our website and signing up for an account. Once registered, you can explore our services and select the ones that suit your needs. Our documentation and support resources are available to help you get started and answer any questions you may have.

• What types of cloud services do you offer?

  We offer a range of cloud services, including virtual machines (VMs) or instances, DNS management, managed databases, and more. Our services are designed to provide flexible and scalable solutions to meet your various cloud computing needs.

• Can I migrate my existing infrastructure to the cloud?

  Yes, we provide migration services to help you smoothly transition your existing infrastructure to the cloud. Our team can assist you in planning, executing, and managing the migration process to minimize disruption and ensure a successful transition.

• Can I customize and configure my cloud environment?

  Yes, our cloud services offer a high level of customization and configuration. You can choose from a variety of settings, such as virtual machine sizes, storage options, security configurations, and networking parameters, to tailor the environment to your specific requirements.

• Can I access my cloud resources from anywhere?

  Yes, you can access your cloud resources from anywhere with an internet connection. Our cloud services are designed to be accessible and available globally, allowing you to work remotely and access your resources from any device.

• Can I integrate Nesva cloud services with my existing infrastructure and applications?

  Yes, our cloud services are designed to be compatible with various infrastructure and application setups. We provide APIs and tools that allow seamless integration with your existing systems, enabling you to extend and enhance your current IT environment.

Security & data

• Is my data safe in the cloud?

  At Nesva, we prioritize the safety and security of your data. We employ industry-standard encryption, access controls, and security measures to ensure the protection of your data. Additionally, we offer backup and disaster recovery solutions to mitigate any potential data loss.

• What security measures do you have in place to protect against data breaches?

  We prioritize the security of our cloud services and employ various security measures to protect against data breaches. These measures include data encryption, network firewalls, intrusion detection systems, regular security audits, and compliance with industry-standard security practices. We also follow strict access control policies to ensure that only authorized personnel can access customer data.

• What is 2FA?

  2FA, or two-factor authentication, is a security measure that adds an additional layer of protection to your account. It typically requires you to provide two forms of identification, such as a password and a unique verification code sent to your mobile device, to verify your identity and enhance account security.

• How does data backup and recovery work in the cloud?

  We offer data backup and recovery services to help you protect your valuable data. Our cloud platform includes backup options, allowing you to schedule regular backups and restore data in the event of data loss or system failures.

• What is your data retention policy?

  Our data retention policy outlines how long we retain customer data. The specific details of our data retention policy can be found in our terms of service or privacy policy. We are committed to handling customer data responsibly and in compliance with applicable data protection laws.

• Are Nesva services GDPR compliant?

  We strive to comply with relevant data protection regulations, including the General Data Protection Regulation (GDPR) where applicable to our services and customers. We implement data protection measures, privacy practices, and security controls to safeguard personal data and honor individuals' rights as outlined in the GDPR.

• What is the role of Nesva in relation to GDPR?

  As a cloud service provider, our role in relation to the GDPR is typically that of a data processor, as we process customer data on behalf of our customers who act as data controllers. We ensure that appropriate technical and organizational measures are in place to protect the personal data entrusted to us and assist our customers in meeting their GDPR obligations.

Billing & pricing

• How does pricing work for your cloud services?

  Our pricing model is fixed monthly plans. For detailed pricing information, please refer to our pricing page or contact our sales team.

• How often will I be billed for your cloud services?

  You will be billed on a monthly basis. A billing month is accepted as 30 days.

• What payment methods do you accept?

  We accept Visa, Mastercard, and American Express. The specific payment methods we accept may vary depending on your location and the services you are purchasing. Please refer to our website or contact our sales team for detailed payment information.

• Are there any hidden fees or additional charges that I should be aware of?

  We strive for transparency in our pricing, and we do not have any hidden fees. However, it's always recommended to review the pricing details, terms of service, and any additional service-specific charges to ensure you are aware of the costs associated with your usage.

• Can I receive invoices and make payments electronically?

  Yes, we provide invoices that can be accessed electronically through your customer portal or account dashboard. You can view and download your invoices in digital format and make payments through various online payment methods, depending on our supported options.

• Do you charge for stopped instances?

  Yes, instances in a stopped state still reserve dedicated system resources such as RAM, SSD storage, IP aliases, and vCPU. As a result, charges continue to apply until the instance is destroyed or terminated. To stop incurring charges for a virtual machine, you can use the "DESTROY" button in the customer portal to permanently remove the instance.

• Does Nesva charge for stored snapshots?

  Yes, we do charge for stored snapshots on a per-snapshot monthly basis. See our pricing or documentation for current rates.

• How much does DDoS Protection cost?

  DDoS Protection adds 10Gbps of mitigation capacity per instance and costs an additional $10/mo.

Support & uptime

• What level of technical support is provided?

  We offer different levels of technical support, including documentation, online resources, and a dedicated support team. Our support team is available to assist you with any issues, questions, or concerns you may have related to our cloud services.

• Do you offer customer support for technical issues?

  Yes, we provide customer support for technical issues. Our support team is available to assist you with any technical questions, troubleshooting, or concerns you may have. You can reach our support team through various channels, such as email or support tickets.

• What happens if there is a service outage or downtime?

  We understand the importance of uptime and strive to provide a highly available and reliable cloud infrastructure. In the event of a service outage or planned maintenance, we will notify you in advance and take necessary measures to minimize disruption. Our systems are built with redundancy and failover mechanisms to ensure continuous service availability.

• What kind of monitoring and analytics tools are available?

  We provide monitoring and analytics tools that give you insight into the performance and health of your cloud resources. These tools allow you to track resource utilization, monitor service availability, and gain valuable insights for optimization and troubleshooting.

• How can I monitor and manage my cloud resources?

  We provide a management console or dashboard where you can monitor and manage your cloud resources. Through this interface, you can view resource utilization, configure settings, deploy or terminate instances, manage storage, and access logs and metrics. We may also offer APIs or command-line tools for programmatic management and automation.

Instances, OS & apps

• Can I easily upgrade or downgrade my cloud resources?

  Our cloud services provide the flexibility to scale resources according to your needs. You can easily upgrade your virtual machine sizes, storage capacities, and other resources as required. This enables you to optimize costs and meet changing demands without disruptions. Note that downgrading cloud resources may not be supported in all cases due to potential data loss; check our documentation for details.

• What operating systems can I use with your services?

  We provide a wide range of operating system options, including popular choices such as Ubuntu, CentOS, Debian, Fedora, Windows Server, and more. You can select your preferred operating system when creating your instances.

• Can I access the console?

  Yes, you will typically have console access to your instances. Console access allows you to access the command-line interface of your instances directly, providing a convenient way to manage and troubleshoot your cloud resources.

• Do your instances come pre-installed with MySQL, PHP, WordPress, cPanel/WHM, etc.?

  By default, our instances are deployed with a clean operating system installation. However, we offer easy-to-use deployment options and one-click installation scripts for popular software such as MySQL, PHP, WordPress, cPanel/WHM, and more. Visit our Marketplace to see available one-click options.

• How can I use one-click installation scripts?

  You can choose one-click installations such as cPanel/WHM, WordPress, MySQL, PHP, etc. when you're deploying the instance. Please check our Marketplace to see our one-click installations.

• Do you provide a cPanel license?

  No, we do not provide a cPanel license by default. If you wish to use cPanel/WHM on your instance, you will need to obtain a license separately from cPanel or a cPanel reseller.

• Do you offer instance backups?

  Yes, we offer instance backups as a service. You can enable automatic backups for your instances, ensuring data protection and providing the ability to restore your instance to a previous state if needed.

Network & DNS

• Can I edit reverse DNS records?

  Yes, you can edit reverse DNS records for your instances. This allows you to associate IP addresses with corresponding domain names, providing better control over your DNS configurations.

• Can I ask for support regarding IPv6?

  Absolutely! We provide support for IPv6 on our network. If you encounter any issues or have questions related to IPv6 configuration or connectivity, our support team will be ready to assist you.

• Can I use multiple IPv4 addresses per instance?

  Yes, you can use multiple IPv4 addresses per instance. This allows you to host multiple websites or services on a single instance with distinct IP addresses.

• Port 25 seems to be blocked on my VPS. Are you blocking it?

  We have certain ports blocked by default on our network for security purposes. You can see the list of blocked ports in our documentation.

• Do you allow outbound SMTP?

  No, outbound traffic to the SMTP port is blocked for accounts.

Can't find what you need? Contact us or see our Tutorials and Documentation.