Uptime commitment
Nesva Cloud targets 99.9% uptime for our core infrastructure and platform services. We monitor our systems continuously and respond to incidents according to the severity levels defined in this SLA. Scheduled maintenance is communicated in advance and does not count against uptime calculations.
Support and response
We provide support through documentation, tutorials, and direct contact. Response times depend on your plan and the severity of the issue. Critical outages receive our highest priority; we aim to acknowledge and begin remediation within the timeframes specified in your agreement.
Credits and exclusions
If we fail to meet our uptime commitment in a given month, you may be eligible for service credits as described in your terms. Exclusions include scheduled maintenance, issues caused by customer configuration or third-party software, and force majeure events. Full terms are available in our Terms of Service.
Questions
For questions about our SLA or to request a copy of the full agreement, contact us.